piabet Frequently Asked Questions

Creating a piabet account takes less than two minutes. Visit piabet.im and tap the Login/Register option, then fill in your username, email address, mobile number, and preferred password. You must confirm that you are 21 years of age or older before your account is activated. Once registered, you can make your first deposit immediately using bKash, Nagad, Rocket, or bank transfer.

The minimum age to play on piabet is 21 years old. This policy applies to all products on the platform — cricket betting, live casino, slots, crash games, and every other game type. Age verification is carried out at registration and may be repeated before any withdrawal is processed. Accounts belonging to players under 21 will be permanently closed and any winnings voided.

Account verification on piabet requires you to submit a copy of a government-issued photo ID — such as your National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your payment method (for example, a screenshot of your bKash wallet showing your registered mobile number). Documents can be uploaded directly through the account section or emailed to [email protected]. Verification is typically completed within 24 hours.

To reset your piabet password, go to the login page and tap "Forgot Password". Enter the email address or mobile number linked to your account and you will receive a reset link or verification code within a few minutes. If you do not receive the reset message, check your spam folder or contact our 24/7 support team at [email protected] with your registered username and we will assist you promptly.

No — each player is permitted to hold exactly one piabet account. Duplicate accounts are a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you believe a duplicate account was created by mistake, contact our support team immediately so the issue can be resolved before any penalties are applied.

To close your piabet account, contact our support team at [email protected] and request a permanent account closure. Before closure is processed, any remaining balance will be withdrawn to your registered payment method. If you are closing your account because gambling is causing you harm, we strongly encourage you to consider a self-exclusion first — our team can guide you through that process as well.

bKash deposits on piabet are processed instantly in almost all cases — funds typically appear in your account balance within 30 seconds to 2 minutes of completing the transaction. If your bKash deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and contact [email protected] with the transaction ID so the team can investigate and credit your account manually.

The minimum deposit on piabet is ৳200 BDT for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳500 BDT for bank transfers through Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank. There is no maximum deposit limit for standard accounts, though very large deposits may trigger an additional identity verification check for security purposes.

The minimum withdrawal amount on piabet is ৳500 BDT for mobile wallets (bKash, Nagad, Rocket) and ৳1,000 BDT for bank account transfers. Withdrawal requests are typically processed within 1–4 hours during business hours, and within 12 hours during late-night or early-morning periods. Your account must be fully verified before any withdrawal can be approved.

piabet does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction fees according to their own fee schedules — these are outside piabet's control. We recommend checking your wallet or bank's current fee structure if you are concerned about third-party charges on your transactions.

piabet supports a comprehensive range of payment options for players in Bangladesh. Mobile wallets include bKash, Nagad, Rocket, and Upay. Bank transfers are supported through Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, and City Bank. Card payments via Visa and Mastercard are also available for eligible accounts. All transactions are processed in Bangladeshi Taka (BDT).

Withdrawal delays on piabet are most commonly caused by one of three things: a pending KYC verification, an incomplete bonus wagering requirement, or a routine security review triggered by an unusually large withdrawal amount. If your withdrawal has been pending for more than 12 hours, contact [email protected] with your account username and withdrawal reference number so the team can investigate and resolve the issue promptly.

piabet offers an extensive range of cricket betting markets covering major tournaments and bilateral series. You can bet on match winner, toss winner, top batsman, top bowler, total runs (over/under), fall of next wicket, six sixes, player of the match, and many more. Coverage includes BPL, IPL, T20 World Cup, ICC Champions Trophy, Bangladesh Tigers test matches and ODIs, and all major international series. Live in-play betting is available on selected matches.

Yes — all slot games on piabet use certified Random Number Generator (RNG) technology, independently tested to ensure that every spin outcome is genuinely random and cannot be predicted or manipulated. piabet partners with reputable game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of whom hold their own independent fair-play certifications. The theoretical RTP (Return to Player) percentage for each slot is displayed on the game's information page.

Yes — piabet is fully optimised for mobile play. The platform works smoothly on all modern Android and iOS smartphones via any standard mobile browser (Chrome, Firefox, Safari). No app download is required. Simply visit piabet.im in your browser, log in, and all games — including live casino tables, cricket betting markets, and slots — are available with full touch-screen support and fast loading times on 4G and Wi-Fi connections across Bangladesh.

piabet's live casino section features real human dealers streamed in HD from professional studio environments. Available games include live baccarat, blackjack, roulette, dragon tiger, teen patti, Andar Bahar, and several game-show style titles from Evolution Gaming and Ezugi. Live tables run 24/7 with multiple betting limits to suit both casual players and high-stakes enthusiasts. Minimum bets start from ৳100 BDT at most tables.

If a cricket match on piabet is abandoned, rained off, or cancelled before a result is achieved, all pre-match bets are voided and stakes are returned to your account as a full refund. For in-play bets placed after the match has started, settlement follows the DLS (Duckworth–Lewis–Stern) method if a revised target is set. In all other cases of match cancellation, in-play bets are settled according to the score at the last completed over, as described in piabet's Cricket Betting Rules.

piabet offers a welcome bonus for new players who register and make their first qualifying deposit. The bonus amount and percentage match are displayed on the current promotions page — offers are updated regularly so the specific terms may vary. All welcome bonuses are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. Players must be 21 or older and have a verified account to claim any bonus.

A wagering requirement on piabet means you must bet a specified multiple of your bonus amount before the bonus balance converts into real, withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place a total of ৳20,000 in qualifying bets before withdrawing any winnings generated from that bonus. Wagering requirements and eligible game contributions are clearly stated in each promotion's terms and conditions.

Yes — piabet regularly runs seasonal promotions timed around major cricket tournaments including the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, and ICC events. These promotions may include deposit bonuses, free bets, cashback offers, and enhanced odds on selected matches. Seasonal promotions are announced on the piabet platform ahead of each tournament, so log in and check the promotions page when a major cricket event is approaching.

No — bonus funds on piabet cannot be withdrawn until the associated wagering requirement has been fully completed. You may withdraw your real-money deposit balance at any time, but doing so before completing the wagering requirement will forfeit any remaining bonus balance and any winnings attributable to that bonus. We recommend reading the specific terms of each promotion before opting in so you fully understand the conditions that apply.

piabet is a safe and reliable platform for Bangladeshi players. The site uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through trusted payment partners (bKash, Nagad, Rocket, major Bangladeshi banks) and all player funds are held in segregated accounts. Our games are independently certified for fair play, and our responsible gaming tools give players direct control over their own activity.

You can set a daily, weekly, or monthly deposit limit directly from your piabet account settings under the Responsible Gaming section. Once a limit is active, you cannot deposit more than the specified amount within that period. Limit reductions take effect immediately; requests to increase a limit are subject to a 24-hour cooling-off period before they become active. We encourage all players to set realistic limits before they start playing.

To self-exclude from piabet, contact our support team at [email protected] and request a self-exclusion. You can choose a period of six months, one year, two years, five years, or permanent exclusion. During self-exclusion your account is locked, all promotional emails are suppressed, and you cannot reopen the account until the exclusion period has fully elapsed. Self-exclusion requests are treated as a top priority and are actioned within minutes of being received.

If you feel that gambling is no longer a form of entertainment and is beginning to affect your finances, relationships, or mental health, please take action early. Start by using piabet's built-in tools — set deposit limits, activate a time-out, or request self-exclusion. Then consider speaking with a qualified counsellor or mental health professional; services are available in Dhaka, Chittagong, Sylhet, Khulna, and other major cities across Bangladesh. You can also read our full Responsible Gaming guide for detailed guidance.