piabet Privacy Policy
Your privacy matters to us. This policy explains what personal data piabet collects, why we collect it, how it is stored, and the choices available to you as a player registered on our Bangladesh platform.
1Introduction
piabet ("we", "us", "our") operates the online gaming and sports betting platform accessible at piabet.im. We are committed to protecting the personal data of every player who registers with us. This Privacy Policy ("Policy") sets out in plain terms the categories of personal data we collect, the purposes for which it is processed, how long it is retained, and the rights available to you in relation to that data.
This Policy applies to all users of the piabet platform, including registered account holders, visitors who browse the site without registering, and individuals who correspond with our support team. By accessing piabet.im or registering an account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
piabet reserves the right to update or amend this Policy at any time. Material changes will be communicated to registered players via email or an on-platform notification. The effective date at the top of this page reflects the most recent revision. Continued use of the piabet platform following any update constitutes acceptance of the revised Policy.
2Personal Data We Collect
piabet collects personal data through several channels: directly from you when you register an account, deposit funds, or contact support; automatically when you use the platform; and, in limited cases, from third-party identity verification or payment processing partners.
Full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to create and verify your piabet account and to comply with our age-verification obligations (21+ policy).
Payment method details including mobile wallet references (bKash, Nagad, Rocket, Upay account identifiers), bank account numbers (where used for transfers), and transaction history within the piabet platform. Full card numbers are never stored by piabet — card payments are handled by PCI-DSS compliant processors.
Copies of government-issued identification (National ID card, passport, or driving licence) and proof of address documents may be requested as part of our Know Your Customer (KYC) process. These documents are handled with the highest level of confidentiality and stored securely.
Game session data, betting history, login timestamps, pages visited, device type, operating system, browser version, IP address, and approximate geographic location. This data is used for fraud detection, responsible gaming monitoring, and platform improvement purposes.
Records of all correspondence between you and the piabet support team, including email content, chat transcripts, and details of disputes or complaints submitted to us. These records are retained to ensure continuity of service and resolve any future queries related to past interactions.
piabet uses cookies, web beacons, and similar technologies to maintain session continuity, remember user preferences, detect fraudulent activity, and gather aggregated analytics on platform usage. See Section 8 of this Policy for full details on cookie use and your options.
piabet processes your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes described below, and we do not engage in unsolicited data-driven profiling for advertising on behalf of third parties.
| Purpose | Legal Basis |
|---|---|
| Account creation and identity verification (KYC / age check) | Contractual necessity; legal obligation |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, bank transfer | Contractual necessity |
| Fraud prevention, security monitoring, and chargeback investigation | Legitimate interest; legal obligation |
| Responsible gaming monitoring and self-exclusion enforcement | Legal obligation; legitimate interest |
| Customer support, complaint handling, and dispute resolution | Contractual necessity; legitimate interest |
| Sending service communications (security alerts, account notices) | Contractual necessity |
| Sending promotional communications and bonus offers (opt-out available) | Consent |
| Platform analytics and product improvement | Legitimate interest |
Where processing is based on your consent (for example, receiving promotional emails), you have the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
4Data Sharing & Third Parties
piabet does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for those purposes.
- Payment Processors: Transaction data is shared with our authorised payment partners — including mobile wallet operators such as bKash, Nagad, Rocket, and Upay, and supported Bangladeshi banks — solely for the purpose of processing deposits and withdrawals on your behalf.
- Identity Verification Providers: Where required for KYC compliance, identity document data may be shared with a third-party verification service. Such providers are contractually obligated to process the data only for verification purposes and to maintain appropriate security standards.
- Game Technology Suppliers: Game session data (bets placed, outcomes, session durations) may be accessible to our licensed game suppliers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary for those suppliers to deliver and audit the games you play on the platform.
- Fraud & Security Services: Anonymised or pseudonymised behavioural data may be shared with fraud-detection services to identify and prevent account takeover, collusion, and financial crime.
- Legal Authorities: piabet may disclose personal data to law enforcement agencies, regulators, or government bodies where required to do so by applicable law, court order, or formal regulatory request. We will notify you of any such disclosure where legally permitted to do so.
- Business Transfers: In the event that piabet undergoes a merger, acquisition, or sale of substantially all assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed.
5Data Retention
piabet retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, and operational obligations. The following retention guidelines apply to the main categories of data we hold.
- Account Registration Data: Retained for the lifetime of the account plus a minimum of five (5) years following account closure, to comply with anti-money-laundering and record-keeping obligations.
- Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction, in line with standard financial record-keeping requirements applicable to payment service operations.
- KYC Documents: Retained for the lifetime of the account plus five (5) years following closure or the completion of any related investigation, whichever is later.
- Responsible Gaming Records: Self-exclusion requests and deposit limit settings are retained indefinitely to ensure ongoing compliance with a player's stated preferences, even if the account is later reopened.
- Support Communications: Retained for three (3) years from the date of each interaction, or longer if the communication relates to an open dispute or formal complaint.
- Cookie & Analytics Data: Aggregated and anonymised analytics data is retained for up to two (2) years. Raw session logs are retained for a maximum of ninety (90) days.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is technically impractical in the short term (for example, data held in encrypted backup archives), the data is isolated from active processing until it can be permanently removed.
6Your Data Rights
As a piabet player, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact us at [email protected] with your account username and a clear description of your request.
You may request a copy of the personal data piabet holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe of receiving a valid request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly from your account settings, or contact support for assistance with more substantive corrections.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that this right is subject to piabet's legal retention obligations — data we are legally required to retain cannot be erased on request.
In certain circumstances you may request that we limit the processing of your personal data — for example, while a dispute about data accuracy is being resolved. During any restriction period, we will continue to store the data but will not actively process it for other purposes.
Where processing is based on your consent or on a contract, you may request that we provide your personal data in a machine-readable format so that you can transfer it to another service provider.
You have the right to object to the processing of your personal data where that processing is based on legitimate interest, including profiling. You may also object at any time to the use of your data for direct marketing — in which case we will cease such use immediately.
7Data Security
piabet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, we maintain robust protections appropriate to the nature and sensitivity of the data we process.
- SSL/TLS Encryption: All data transmitted between your device and piabet.im is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using our platform.
- Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff who handle personal data are subject to confidentiality obligations and receive regular data protection training.
- Secure Storage: Data at rest is stored on secured servers with encryption, access logging, and regular security audits. Physical access to server infrastructure is controlled and monitored.
- Fraud Monitoring: piabet operates continuous automated monitoring to detect suspicious login activity, unusual transaction patterns, and potential account compromise. Suspicious activity triggers account-level alerts and, where necessary, temporary account suspension pending investigation.
- Password Security: Account passwords are stored using one-way cryptographic hashing. piabet staff cannot view your password in plain text and will never ask you to share it via any channel.
If you suspect that your piabet account has been accessed without your authorisation, you should change your password immediately and contact our support team at [email protected]. We will investigate any reported security incident promptly.
8Cookies & Tracking Technologies
piabet uses cookies and similar tracking technologies on piabet.im to deliver a consistent, functional, and personalised experience. A cookie is a small text file placed on your device by a website. The categories of cookies used on the piabet platform are described below.
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and protect the platform from cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without impairing the platform's core functionality.
- Analytics Cookies: Aggregated, anonymised data about how players navigate and use the platform is collected to help piabet understand which features are most popular, identify technical issues, and improve the overall user experience. This data does not personally identify individual players.
- Functional Cookies: These cookies remember your display preferences, recently played games, and other personalisation settings so that you do not need to reconfigure them on each visit.
- Security Cookies: Short-lived cookies used to detect and prevent fraudulent login attempts, bot activity, and other security threats. These are automatically cleared at the end of each session.
9Minors & Age Verification
The piabet platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.
10Contact & Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way piabet handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Email: [email protected]
Available 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6).
Please include your registered account username and clearly describe your enquiry so we can respond efficiently.
For formal complaints that cannot be resolved through our support team, you may refer the matter to the relevant data protection authority in your jurisdiction. piabet will cooperate fully with any legitimate regulatory investigation into our data processing practices.
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