Responsible Gaming at piabet

1Our Commitment to Safe Play

At piabet, gambling is meant to be an enjoyable form of entertainment — nothing more. We recognise that for a small number of players, gambling can escalate beyond a pastime into something that causes real harm. Our responsible gaming programme exists to help every player on our platform maintain a healthy relationship with gambling, and to provide meaningful support to those who need it.

We invest continuously in player protection tools, staff training, and technology designed to detect early signs of problem gambling. Our support team is available around the clock — every day of the year — to assist any player who reaches out with a concern about their gambling behaviour.

piabet strictly enforces the 21+ age policy across every product on our platform — cricket betting, live casino, slots, crash games, and all other game types. Age verification is conducted at the registration stage and may be repeated at any point during the account lifecycle. Any account found to belong to a player under 21 years of age will be permanently closed without notice.

2Age Restriction – 21+ Policy

All players must be at least 21 years of age to register an account, make a deposit, or participate in any game or betting market on piabet. This policy is non-negotiable and applies equally to all users, regardless of the payment method used or the game being played.

• Registration Verification: Every new account requires date-of-birth confirmation during sign-up. Players must confirm they are 21 or older before account creation is completed.
• KYC Document Check: As part of our Know Your Customer process, players may be required to submit a copy of a government-issued ID — such as a National Identity Card, passport, or driving licence — to confirm their age and identity before a withdrawal is processed.
• Immediate Account Suspension: If piabet has reasonable grounds to believe an account is held by a person under 21, that account will be suspended immediately. Any funds held in the account will be frozen pending investigation and any winnings will be voided.
• Parental Controls: If you share a device with younger family members, we strongly encourage you to use parental control software and to keep your piabet login credentials private. Never share your username or password with anyone under 21.

3Player Protection Tools

piabet provides a suite of practical tools that allow you to manage your gambling activity directly from your account. These tools are available at any time and can be activated without contacting support. We encourage all players to use them proactively — not just when gambling feels out of control.

4Recognising Problem Gambling

Problem gambling can develop gradually and is often not immediately obvious — even to the person experiencing it. Being aware of the early warning signs is one of the most effective ways to address the issue before it causes significant harm. The following behaviours may indicate that gambling is becoming a problem.

• Spending more money on gambling than you can realistically afford to lose.
• Borrowing money from friends, family, or financial institutions specifically to fund gambling.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to cut back.
• Neglecting work, family responsibilities, or personal health because of time spent gambling.
• Hiding your gambling activity from people close to you or lying about how much you have won or lost.
• Using gambling as a way to cope with stress, depression, loneliness, or other difficult emotions.
• Repeatedly making unsuccessful attempts to reduce, control, or stop gambling.

5Self-Assessment Questionnaire

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be worth taking a break from gambling and speaking with a professional support service.

If two or more of these questions resonate with you, please consider activating a time-out or self-exclusion through your piabet account, and reaching out to a gambling support service. You are not alone — help is available, and taking action early makes a real difference.

6Getting Help & Support

piabet's support team is available 24 hours a day, 7 days a week to assist players who are concerned about their gambling habits. Whether you want to activate a deposit limit, request a time-out, or begin the self-exclusion process, our team can guide you through each step quickly and without judgement.

In addition to the tools and support piabet provides directly, we encourage players who feel they need more structured help to seek assistance from qualified counselling services. Speaking with a trained counsellor — whether by phone, online chat, or in person — is a confidential and effective way to address gambling-related concerns.

7Our Responsible Gaming Principles

Every decision piabet makes as a platform operator is guided by the following core responsible gaming principles. These are not marketing statements — they are operational commitments built into our platform design, staff training, and player management processes.

• Player Welfare First: The long-term wellbeing of our players takes precedence over short-term revenue. We will always prioritise a player's welfare over their financial contribution to our platform.
• Transparency: We clearly disclose all terms, odds, house edges, and rules associated with every product on our platform. Players should never be surprised by an outcome because of hidden or obscured rules.
• No Exploitation of Vulnerability: We do not target players who display signs of problem gambling with promotional offers or incentives designed to encourage further play. Accounts flagged by our monitoring systems as potentially at-risk are reviewed and may have promotional communications suspended.
• Fair Play Certification: All games offered on piabet use certified Random Number Generator (RNG) technology, independently verified for fairness. Outcomes are statistically random and cannot be manipulated by the platform or the player.
• Data-Driven Monitoring: Our platform uses behavioural analytics to detect patterns consistent with problem gambling — such as dramatic increases in session length, frequent loss-chasing deposits, or rapid escalation of bet sizes. Players exhibiting such patterns may be contacted proactively by our team.
• Staff Training: All piabet customer support staff receive training in responsible gambling awareness, problem gambling identification, and appropriate responses to players in distress. Our team is equipped to handle sensitive conversations with empathy and professionalism.

8Tips for Safe & Enjoyable Gambling

Following a few straightforward guidelines can go a long way towards keeping gambling fun and well within safe limits. The players who enjoy gambling most sustainably are those who treat it as a leisure activity with a clearly defined budget — just like going to a cricket match or watching a movie.